« Individual experience is a treasure to us all.»

Gérard de Nerval

Use case

Gutilab offers a wealth of experience, built in different sectors. Although each client’s issue is unique and addressed in a personalised manner by our team, here are some use cases, as samples, to illustrate the extent of our field of intervention.

Transport

Issue

How to optimise the traffic of a transport network in a large city?

Method and strategy

Business process management makes it possible to improve the coordination of the various trades, and to centralise traffic information in a way that’s both instantaneous and automated.

Implementation expertise

  • Case management

Result

  • Intervention time significantly reduced following accidents or technical incidents by automating alert reporting thanks to the integration of different systems,
  • Increased quality of service
  • Increased traveller satisfaction
  • Accurate data analysis with intervention reports and monitoring

Public Administrations

Issue

How can the attention given to citizens on the official website of a public entity be improved?

Method and strategy

After an in-depth analysis of the situation, a UX design approach is initiated to move towards the programming of a new website, integrating BPM solutions.

Implementation expertise

  • UX design
  • Low code
  • Green IT

Result

  • More intuitive and inclusive navigation, suitable for all user profiles

  • A growing number of online procedures and management

  • Revitalisation of the administration’s image among citizens

  • Better coordination of professions

Import export

Issue

How to replace a legacy system with a more current tool in a company whose IT system is as complex as it is crucial for its activity (customer CRM, contract monitoring, logistics monitoring, inventory management, etc.)?

Method and strategy

A meticulously planned BPM project, based on a preliminary and complete analysis of the professions, makes it possible to make this delicate transition towards a total overhaul of the IT system.

Implementation expertise

  • UX design
  • Case management

Result

  • A new high-performance IT system, personalised but above all: scalable to support the growth of the company.

  • Centralised and more uniform procedures

  • Better coordination of professions

Finances

Issue

How can we optimise management of the KYC process, from entering into a relationship with the customer to creating an account, including all intermediate stages such as scoring?

Method and strategy

Business process management makes it possible to organise the integration of the different systems necessary for the introduction and download of customer data.

Implementation expertise

  • Customer pathway

Result

  • Up-to-date monitoring and quality control

  • Improved customer support through visibility of process steps

  • Speed and agility of support with reduced use of paper

Energie

Issue

How to centralise and streamline all business process management projects central to the company.

Method and strategy

Gutilab is responsible for setting up a centre of excellence to bring together the experts necessary to carry out each project but also to accelerate its execution. Furthermore, this internal platform makes it possible to process a wide variety of projects (Examples: commissioning process for a user, management and monitoring of contracts, meter reading application for technical agents, etc.)

Implementation expertise

  • Customer pathway
  • Low code
  • Case management
  • Employee pathways

Result

  • Increased capacity and speed of reaction to a wide variety of needs

  • Greater agility to quickly adapt to regulatory changes

  • Improvement of inter-team collaboration in order to carry out their action plan

Assurances

Issue

How to make the management of estates (distribution of inheritance and beneficiaries, savings contracts, compensation, annuities, etc.) more efficient for an insurance company.

Method and strategy

Business process management helps with the reorganisation of information and the automation of the service.

Implementation expertise

  • Case management

Result

  • Shortened response time

  • Reduced error rate

  • More precise analysis and control of activity

  • Cost reduction