Gutilab offers a wealth of experience, built in different sectors. Although each client’s issue is unique and addressed in a personalised manner by our team, here are some use cases, as samples, to illustrate the extent of our field of intervention.
How to optimise the traffic of a transport network in a large city?
Business process management makes it possible to improve the coordination of the various trades, and to centralise traffic information in a way that’s both instantaneous and automated.
How can the attention given to citizens on the official website of a public entity be improved?
After an in-depth analysis of the situation, a UX design approach is initiated to move towards the programming of a new website, integrating BPM solutions.
More intuitive and inclusive navigation, suitable for all user profiles
A growing number of online procedures and management
Revitalisation of the administration’s image among citizens
Better coordination of professions
How to replace a legacy system with a more current tool in a company whose IT system is as complex as it is crucial for its activity (customer CRM, contract monitoring, logistics monitoring, inventory management, etc.)?
A meticulously planned BPM project, based on a preliminary and complete analysis of the professions, makes it possible to make this delicate transition towards a total overhaul of the IT system.
A new high-performance IT system, personalised but above all: scalable to support the growth of the company.
Centralised and more uniform procedures
Better coordination of professions
How can we optimise management of the KYC process, from entering into a relationship with the customer to creating an account, including all intermediate stages such as scoring?
Business process management makes it possible to organise the integration of the different systems necessary for the introduction and download of customer data.
Up-to-date monitoring and quality control
Improved customer support through visibility of process steps
Speed and agility of support with reduced use of paper
How to centralise and streamline all business process management projects central to the company.
Gutilab is responsible for setting up a centre of excellence to bring together the experts necessary to carry out each project but also to accelerate its execution. Furthermore, this internal platform makes it possible to process a wide variety of projects (Examples: commissioning process for a user, management and monitoring of contracts, meter reading application for technical agents, etc.)
Increased capacity and speed of reaction to a wide variety of needs
Greater agility to quickly adapt to regulatory changes
Improvement of inter-team collaboration in order to carry out their action plan
How to make the management of estates (distribution of inheritance and beneficiaries, savings contracts, compensation, annuities, etc.) more efficient for an insurance company.
Business process management helps with the reorganisation of information and the automation of the service.
Shortened response time
Reduced error rate
More precise analysis and control of activity
Cost reduction